Covid-19 Updates

LAST UPDATED 11th September 2020

Dear Treasure Trailers,

We're super excited to be able to get everyone out exploring again! But we want you to have the very best Treasure Trail experience! So before you embark on your next adventure, please read our advice for safe and responsible Trailing below.

STAY SAFE – BE PREPARED – FOLLOW THE GUIDELINES

STAY SAFE

  • Follow social distancing rules and stay alert at all times. Be prepared to skip a Clue if social distancing is not possible.
  • Avoid touching any hard surfaces such as plaques, signs or information boards that Clues may be set on, or gates, walls or benches. Carry hand sanitiser in case you do need to touch anything.
  • Don't linger for too long in busy areas – if you need to, take a photo of a plaque or sign and move to a quieter area, or solve the Clue at home.
  • Keep others safe – remember that there are many vulnerable people who still need or wish to self-isolate or maintain a greater social distance than guidelines suggest.  While walking, please respect others and keep a safe distance from residential homes, schools and other premises.

BE PREPARED

    • Take supplies with you – we want you to support local businesses in your chosen location, but do suggest that you take anything vital you might need with you just in case. This includes snacks and drinks, hand sanitiser and face coverings for unforeseen instances where social distancing isn't possible.
    • Plan ahead – if you're hoping to have a pub lunch or other meal, or detour from your Trail into a museum or other attraction along the way, check to make sure your chosen extra stops are open and whether you need to book ahead.
    • Check available facilities – the good news is that most public toilets and car parks are now open. But we still recommend checking before you travel that your chosen location has everything you need. Some National Parks and local authorities have online alerts to show which car parks are busy or full.
    • Manage your children's expectations – be prepared to skip Clues if they are not accessible:
      • Some small parks, gardens and churchyards may be temporarily closed.
      • Parts of your Trail route may be too busy to observe social distancing rules.
    • If this is the case, please use the SMS 'stuck on a clue' helpline or vow to return another day to complete your adventure.
    • Be flexible – all good Detectives, Secret Agents and Treasure Seekers need to be adaptable from time to time. If new one-way pedestrian systems mean you are unable to follow a section of route as intended, be prepared to put your navigational skills to the test to access that section of route the right way and get back on track!
    • No Trail should go unsolved! – if you exceed the 3 x Clue limit on the 'stuck on a clue' helpline, or have any problems getting the Clue answers you need, please email ormessage us on Facebook and we'll get those extra Clue answers to you as soon as we can.
    • Please note – information on access, parking, public conveniences and other local facilities detailed within Trail booklets may not be correct at this time.

FOLLOW THE GUIDELINES

When planning who you will be doing your Trail with, make sure you are following the latest guidelines for England, Scotland, Wales or Northern Ireland on who and how many other people you can socially gather with outdoors.

Treasure Trails are ideal for the permitted number of members of the same household, support bubble or extended household to do together, as you'll be gathering around your Trail booklet and searching together to solve the clues.

If planning a Trail with people outside your household group, support bubble or extended household, you will need to maintain a social distance of 2m (or 1m plus with facemasks in England) while completing your Trail.

Follow all social distancing advice and regulations, as well as advice or regulations on wearing a face covering in any situations where social distancing is not possible.

When choosing your Trail, ensure you adhere to any local lockdown rules, travel restriction guidelines and use of public transport in your chosen location.

For more information on Government Guidelines and Advice:

Staying Safe Outside Your Home

Staying Alert and Safe Social Distancing (England).

What you can and can't do (England).

COVID-19 Advice (Scotland)

COVID-19 Advice (Wales)

COVID-19 Advice (Northern Ireland)

CHOOSING YOUR TRAIL

Although travel restrictions around the UK have been greatly relaxed, we'd still ask you to consider the local communities you will be visiting and avoid locations that are likely to be crowded when choosing which location to explore.

Most tourist destination websites have up-to-date information on the status of their car parks and facilities, and whether they are 'open for visitors'. If in doubt, please get in touch via our contact page and we will do our best to advise you.

PURCHASING TRAILS

'Print at Home' download Trails can be purchased and printed out by you at any time.

For 'Printed by Us' and 'Personalised' options, we are back to printing and posting out Trails daily, Mon-Fri. However, please note that Royal Mail are experiencing unprecedented demand at the moment. They are working as hard as they can but this may cause a delay in your Trail reaching you. We've increased our expected delivery times to 3-5 days to allow for this. Plan several days ahead for a weekend adventure, or choose the download option for instant access to your Trail.

HAPPY TRAILING!

We hope you have a great time exploring on your next adventure, and would like to thank you for exploring responsibly and staying alert on your Trail, and doing your bit to help control the virus, keep everyone safe and save lives.

The Team @TT Towers

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