Frequently Asked Questions | Treasure Trails

Frequently Asked Questions

 

» How do I print and fold my Trail booklet?

If you're having trouble printing and folding your Trail, don't worry - we're here to help!

Start off by printing your Trail PDF onto four sheets of A4 paper (single-sided). Once you have your four print-outs, put them together in the following sequence:

First print-out (front and back cover): face-down

Second print-out: face-up

Third print-out: face-down

Fourth print-out: face-up

» Do I need to go indoors to solve any clues?

Most of our Trails are based entirely outdoors and on public property, so you won't need to enter any buildings or private property to solve clues. However, we do have a couple of indoor-based Trails (such as in castles). You can check the product description, or the 'Useful Info' tab, on the Trail page to double-check this.

» What days are you open?

Our Trails are completely self-guided, so there are no set opening hours or days for when you can complete them. We only recommend you leave enough daylight hours to complete your Trail before it gets dark. You may also need to consider any parks or extra stops you would like to make along the way, as these may have their own closing hours.

Whilst you can complete our Trails at any time you like, if you need to get in touch with us, our offices are open Monday – Friday, 9:00am – 17:30pm. Alternatively, you can contact our Facebook team 7 days a week.

» What time can I do the Trail?

You can start your Trail whenever you like, as they are completely self-guided. Everything you need to complete your Trail is in the booklet, including directions and clues to guide you along the route.

» Will there be anyone to meet me?

We aren't a physical attraction, so there won't be anyone to meet you at the start of the Trail. All you need to do is check the start location in your Trail booklet, and follow the directions from there.

» Do I need to book?

You don't need to book a specific time or day, as our Trails are completely self-guided, so you can complete them whenever you like!

All you need to do is use the search bar on our website to find a Trail in your location, then select which format of Trail you would like to order. All of our Trails come in the form of booklets, which can be ordered through our website as either a PDF download (which are instantly accessible and can be printed at home), or a physical 'Printed by Us' booklet, which is printed and sent to you via the Royal Mail.

In the booklet, you'll find clues and directions to get you started and lead you around your chosen area.

» Where can I buy a Trail near me?

You can see a list of our stockists here: Find a Stockist. Simply type your location into the search bar, and you will automatically be shown the closest shop stocking our Trails.

Alternatively, you can order a Trail through our website by searching your location in the main search bar. This will show you all the Trails closest to you, and you can select which one you would like. You can then order a PDF download copy (which are instantly accessible and can be printed at home), or a physical 'Printed by Us' Trail, which is printed and sent to you via the Royal Mail.

» Do you offer any discounts if I am buying 3 or 4 Trails?

We currently offer a discount of 10% off for 5 Trails ordered, or 20% off for 10 Trails ordered. If you would like to take advantage of this, please give us a call on 01872 263 692, and one of our team will be able to help you process your order.

» Can I take my dog?

We always find dog suitability a tough question to answer as we feel it is subjective! Most of our Trails are based entirely outdoors, but are likely to feature built-up areas, so may only be suitable for dogs kept on leads. Whilst none of our Trails enter private land, there also may be clues featured in areas where dogs aren't allowed (such as parks or churchyards). This would mean that a member of your group will need to wait with your dog whilst the clues are being found.

If you would like more information about dog suitability for a specific Trail, you can always get in touch with us via email or telephone and one of our team can help provide you with some further information. But, as a rule, one of our colleagues here at Head Office always takes his dog with him on his Trail adventures, and assures us they have a fantastic time!

» How can I find wheelchair or pushchair friendly Trails?

You can filter for wheelchair accessible Trails by using the advanced filter on our website.

You can find this by clicking on 'Buy a Treasure Trail' at the top of our website, then selecting the area you are interested in. The Trails for this location will then be listed on the page, with an 'Advanced Filter' drop-down option above them. If you click on this, you will be able to filter between all of the Trail types by selecting your preferences.

Advanced Filter options
» Where can I find the answers to my Trail?

Because there's a chance to win £100 each month when submitting a correct answer to our website, we are bound by the Gaming and Lotteries Commission to not give out answers before a Unique Reference Number (URN) has been used.

This means you'll need to complete the Trail, then use your URN to submit an answer here: Submit an Answer. Once you have submitted your answer, you'll be told if you successfully solved the Trail, and will be automatically taken to a webpage where you can view all of the clue answers.

» What happens if I can't solve a Clue?

If you're having trouble with a clue, you can use our automated textline service to get up to 3 clue answers instantly. You can do this by texting 'CLUE' to 88802, followed by a space, then your 10-digit Unique Reference Number (found on the back of your Trail), and the 2-digit clue number that you are stuck on. For example, if you were stuck on clue 07 with a Unique Reference Number of '0123456789', this would be your text:

CLUE 012345678907

Details on how to do this can also be found inside the front cover of your Trail booklet, so you will have access to the instructions whilst out and about on your Trail too.

You can also get in touch with our customer service team for help with clues via email or telephone (Mon – Fri, 9:00am – 17:30pm), or via Facebook.

» I don't have access to a printer, can I do the Trail on my phone?

At the moment, we do recommend that you print out the Trail booklet if you can. However, you can view and use the PDFs on your phone, but you will notice the Trail pages are out of order due to their formatting. If you would still like to give it a go on your mobile phone, you can simply open up the PDF on your device, then you may just need to allow yourself a little more time and patience for navigating the booklet (don't forget your notepad and pen too!).

» My Trail PDF Download link has an error?

If you are seeing an error when you open up your PDF download link, this is most likely because the Trail link has expired (they last for around 4 weeks). However, please don't worry as there are a couple of solutions for you! If it's a weekday or you don't need your link urgently, simply drop us an email to enquiries@treasuretrails.co.uk, or give us a call on 01872 263 692 (Monday – Friday, 9:00am – 17:30pm), and one of our team will be able to regenerate your link and send it over to you.

If it's the weekend, you will need to purchase your Trail PDF again, then get in touch with us using the same methods as above, and we will refund your duplicate order.

» I haven't received my download link?

If you haven't received your confirmation email containing your download link, firstly try checking your junk folder. However, if the link is not in your junk folder, please don't worry as there are a couple of solutions for you! If it's a weekday or you don't need your link urgently, simply drop us an email to enquiries@treasuretrails.co.uk, or give us a call on 01872 263 692 (Monday – Friday, 9:00am – 17:30pm), and one of our team will be able to regenerate your link and send it over to you.

If it's the weekend, you will need to purchase your Trail PDF again, then get in touch with us using the same methods as above, and we will refund your duplicate order.

» I'm having trouble placing my order?

If you're having trouble placing your order (for example, if your card is being rejected), we first of all recommend logging out of your account and trying to place the order whilst logged out. However, if you try this and you're still having trouble, we then recommend trying different payment methods (for example, a different card or PayPal).

If you notice a duplicate payment come out of your account, please do let us know as we'll refund these straight away.

» The Clue textline service isn’t working?

If your clue message won't send, we first of all recommend you check you have signal, and have entered the clue message in the correct format: Text the word 'CLUE' to 88802, followed by a space, then your 10-digit Unique Reference Number (found on the back of your Trail), and then the 2-digit clue number that you are stuck on. For example, if you were stuck on clue 07 with a Unique Reference Number of '0123456789', this would be your text:

CLUE 012345678907

Make sure you only type in your text as seen above, and don't include any other text about the problems you're having, or clue details.

If this still doesn't return a text to you, unfortunately there are a few things that can disrupt the textline service, such as a spending cap on your contract, or short code numbers being disabled on your mobile device. We therefore recommend you instead drop us an email to enquiries@treasuretrails.co.uk with details of the clue you're stuck on and which Trail you're trying to complete, or give us a call on 01872 263 692 (Monday – Friday, 9:00am – 17:30pm), and one of our team will get back to you as soon as possible. In the meantime, if you've not been able to solve a clue and are waiting for a team member to send you the answer, you should still be okay to keep going with the rest of the Trail clues.

 

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